FREQUENTLY ASKED QUESTIONS

• Is there a minimum order requirement?
  
  YES. We require that orders total $75 before shipping or sales tax (if applicable).  Orders less then the required minimum will not be accepted by our online ordering database.  If you have special needs for which you would like us to make an exception to this policy, please contact us and we will be happy to discuss this with you directly.
  
  
• Do you sell and ship internationally? Like to Canada or Mexico for instance?
  
  NO. WE DO NOT SELL OR SHIP TO INTERNATIONAL DESTINATIONS, or to any locations outside of the Contintental U.S. and its territories (territories include AK, HI, PR).  When shipping to U.S. "territories" we will need to provide you with a shipping quote, as shipments outside of the lower 48 U.S. states are not shippable via UPS Ground or Fed Ex Ground, therefore "Free Shipping" does not apply to such orders.  If you are placing your order online for shipment to one of these "territories", you will receive an email notification regarding the shipping charges. The email will request your approval before the order is processed and charged to your credit card.  Otherwise, you can contact us in advance and request a shipping quote before you place your order.
  
  
• How do I know if something is in stock, before I order?
  
  We will be happy to advise you of current stock conditions for the product(s) you are considering. The most efficient way to check stock is to email us with the make(s) and model(s) of the product(s).  You can email us at venuesupply@sbcglobal.net (you will find all of our contact information by clicking on the Contact Us button which appears on every product page on our site). We check emails 7 days a week and respond as soon as possible.  You can also call us toll free during regular business hours @ 1-866-988-3683, however we may not be able to tell you immediately if a product is in stock, therefore we would have to either email or call you back with this information.
   
• How do I know if something is in stock, once I place my order?
  
  All orders are reviewed as soon as they are received (M-F).  If there are any backorders or delays on the product you have ordered we will send an email notification out to you right away.  We will ask if you are accepting of the backorder/delay, and at times we may suggest an alternative product that is in stock for your consideration. Emails are sent to the email address that you provide with your order, so be sure to check your email in case we have sent you an important notification concerning your order.  Sometimes our emails may be filtered into your spam folder, so check there as well.
   
• When I enter and submit my Order, is my credit card charged immediately?
  
  NO. Your credit card is not charged when you place your order.  We first review your order in its entirety, checking stock, reviewing the order information provided etc. If there are no issues, we then submit the order for payment.  As soon as your credit card is charged you receive an email with the credit card charge receipt.
   
• How do I know when my order ships and when it will be delivered?
  
  Once your order has been processed, and the credit card charged (charge receipt is emailed to you), we submit your order for shipment. As soon as we have the shipment information - carrier, tracking #, and delivery date - we email all of this information along with your paid order Invoice for your reference and records.
   
• How do I know where my order is shipping from, or how long it will take to get my order?
  
  Orders are shipped from multiple locations depending on the product.  If you need to know this information in advance we suggest that you call or email us to find out how long something will take to be received once it is ordered.  Or, you can also ask for this info in the Comments section of the online order form.  As a rule of thumb, you should allow approximately 5 to 7 business days (excluding holidays) for your order to arrive.  Most orders ship from TX, CA, and FL. via UPS or Fed Ex Ground.
   
• What if I want my order to ship by air rather then ground, for faster delivery?
  
  We will be happy to ship most orders by air, however air shipments will be more costly then ground shipping.  If your order will require faster shipping and you would like us to ship it by air, you can call us to discuss the date you need the order by, you can email us and ask about air shipping an order (include the product, your shipping address, and when you need delivery by), or you can ask for air shipping in the Comments section of the online order form when placing your order.  We will not ship an order by air until we have provided you with a shipping estimate and you have approved the estimated shipping charges.
   
• If a product is advertised with "Free Shipping", can I request air shipping or is this only for ground shipments?
  
  We offer **FREE SHIPPING on select products for orders that are shipping within the lower 48 states and are servicable by UPS or Fed Ex Ground services. We will, however, work with you if you need air shipping, by figuring the estimated cost for ground vs. air shipping and deducting the ground shipping cost from the air shipping cost, so that you would only pay the extra shipping charge for air and not the entire shipping cost. 
  
  
• How do I know how much the shipping charges will be for my order?
  
  Most of the product on the site have "Free Shipping", so you literally pay nothing for shipping.  Free Shipping is for standard ground UPS or Fed Ex only, and only for shipments going to the lower 48 U.S. states.
  For products that are not "Free Shipping", we base the shipping charges on the dimensional shipping weight of the product and the Flat Rate Shipping Scale.  The shipping weight is listed on the product page, toward the bottom.
  For products that are too large or considered "oversize" we do not use the Flat Rate Scale, but rather we quote the shipping charges once we receive your order.  The quote is emailed to you asap for your approval, before we process/charge your order. You have the option to accept or cancel the order at that time.  Namely this applies to truss products, larger speakers, and cases in particular.  Products that fall into this category have a link toward the bottom of the product pages in brown text that takes you to a page the explains the shipping process for larger "oversized" products. CLICK HERE FOR IMPORTANT INFORMATION ABOUT THE SHIPPING OF THIS PRODUCT
  
  
• What does "PAK" pricing mean? How is this different from the other product pricing?
  Our exclusive "PAK" pricing provides an additional discount (price reduction), when purchasing multiples of one product, or, in the case of a "COMBO PAK", a combination of products. 
  
  
  
  When we have a "PAK" option to offer on a product, you will see a red banner toward the the product page that looks something like this;
  
  CHECK OUT OUR EXCLUSIVE PAK FOR GREATER SAVINGS!
  You click on the banner and you are taken to the "PAK" page for that item. 
  
  The type of PAK will vary depending on the item (2-PAK, 4-PAK etc). Sometimes we offer various "PAK" options, in which case there will be red links to each of the PAK options.
   
• What happens when I click on the Shopping Cart to get the lower price, and why do I have to do this?
  
  You will be directed to your Shopping Cart page, where the lower price is shown as well as your added savings. You can delete the product or alter the quantity in your cart at any time. You are never under any obligation to purchase anything until you are ready. The reason we require that you place the product in the cart for the lower price is related to advertised pricing policies with some manufacturers, nothing more.
  
  
• Aside from "PAK" pricing, do you offer any other discounts on products or orders?
  
  While our exclusive PAK prices are, without question, the most advantageous means of getting a lower price on our products, there are times when we can offer additional discounts on some products, particularly when your planned purchase is considerable in size and dollars.  We recommend that you contact us about pricing when planning a major purchase.  You can also email us with the details of what you are planning to order.  In either case, we will be happy to review the pricing and determine whether further discounts are warranted.  We also suggest that you check out our current Promotional Offers page to see if we are running any promotions that would help.  We run promotions throughout the year, many of which are designed to offer an additional discount based on your total order.
  
  
• Some websites will meet or beat the prices advertised by other sites, do you offer this as well?
  
  We are aware that some sites offer such a program, however we do not have a program that is particularly designed to guarantee the lowest price (many times these are "come ons", with many restrictions and exceptions). We will, however, on a case-by-case basis be happy to compare our advertised price with that of another legitimate, authorized reseller.  And, if we feel that the situation warrants, we will work with you on the price in a manner that is fair and "above board".  The best way to approach this is to contact us with the details, and we will do our best to work with you whenever possible.